Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-28 Person 5 5 0

Hi feel the southend liaison team treat me as a person and not just a number I feel supported by all the team and I am worked with, with my care plan and the treatments and options going forward. I cannot fault the service unlike some units I've visited the support I get in my time of crisis is incredible.

Unfortunately there isn't anything that could have been done better apart from different units working to the same standard.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

My son has a needle phobia , the nurses were brilliant and helped him when he got light headed and didn't feel great

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

Unbelievable care, nurse was fantastic with my son, he has terrible fobia of needles and she didn't get through just one but 3 injections incredible thank you

It was perfect

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

Tina Preston-Strutt was highly professional throughout all our dealings. She was considerate and helpful and above all very encouraging! Rob van Meeuwen

It would have been great had there been any appropriate group- based activities

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

As someone with a fear of needles it was going to be quite difficult for me and the lady that gave me the injections was amazing! She was very thorough with telling me why I was getting in and making sure I was okay. She talked through it and before I knew it see was done.

No, it was really a great environment

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

Claire was very kind and considerate towards Finn and explained the procedure prior to his vaccines, giving him the opportunity to ask questions. She also made Finn feel at ease by conversing with him throughout which took his mind off of everything. We were given follow up advice and guidance.

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Community Services - Essex Partnership University NHS Foundation Trust 2024-04-27 Person 5 5 0

I felt very comfortable with Sara she has helped me with all my problems. I found her easy to talk to

I don't there is anything else

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-26 Person 4 5 0

The nurse that helped me treated me with kindness and respect. She was extremely helpful and she listened to my concerns. I am still nervous about treatment because of my past experiences with medical professionals. But I was very happy with the service I received.

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Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 5 5 0

EPUT SEE Southend PCN (Hope I selected the right option. Kim Gladwin was very kind and encouraging during my two phone conversations with her. In my initial consultation she did not rush me. She did not 'feed me' with answers, but encouraged me to take my time to think about the answers. She was non-judgmental and I felt I could be honest with her. It was a relief to be able to talk to someone who came across as impartial and understanding. I was able to describe some of my symptoms and habits freely and didn't feel that I was 'crazy' or 'stupid'. Kim was true to her word and contacted me again when she said she would, and by phone and text, just as she said she would. Which was reassuring.

Kim did ask me, at the end of the consultation, if there was anything else I wanted to tell her. I couldn't think of anything at the time but I thought of things afterwards and it really worried that I hadn't communicated these things to her. Some information before the consultation such as 'you'll be asked about .. . .... .' might have helped me to prepare for this. Also I didn't have a way of contacting her to let her know of the other things I'd thought of afterwards (although I understand that the referral happened the same day, so probably too late anyway). I can understand why such details aren't given out, as practitioners could be harassed, and she did tell me that I could go through my GP to get in touch if I needed to.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 4 5 0

Staff were very caring & were focused 100% on what I needed especially during a very difficult period.

After initial review & completing an online course over 3 weeks, my date for assessment took around 4 months. During this time it would have been helpful to have had some contact with the service instead of left wondering & worrying what was happening.